Shipping policy
Shipping Policy
Last updated: August 2026
At Stolen Dreams, we aim to get your order to you safely and as quickly as possible.
Order Processing
All orders are processed within 2–4 working days after payment has been successfully received.
Orders are processed Monday to Friday, excluding UK public holidays.
During launches, limited drops, promotional periods or particularly busy periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.
UK Delivery
We currently offer delivery within the United Kingdom using Royal Mail.
At checkout, you will be able to choose from the available Royal Mail delivery options:
- Royal Mail Tracked 48 — our economy delivery option
- Royal Mail Tracked 24 — a faster delivery option
- Royal Mail Special Delivery — our fastest delivery option
The delivery cost and estimated delivery timeframe for each available service will be clearly displayed at checkout before you complete your purchase.
Delivery times provided by Royal Mail are estimates and may occasionally be affected by circumstances outside our control.
Tracking
All orders sent using a tracked Royal Mail service will receive tracking information once the order has been dispatched.
Tracking details will be sent to the email address provided at checkout.
Please check your tracking information before contacting us about a delayed delivery, as the latest delivery updates will normally be available through Royal Mail.
Delivery Address
Please make sure your delivery address is correct before completing your order.
Stolen Dreams cannot be held responsible for delays, failed deliveries or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.
If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once your order has been processed or dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We may ask you to provide additional information so that we can investigate the delivery with Royal Mail.
Where an order is confirmed as lost in transit, we will work with Royal Mail to investigate the matter and provide an appropriate resolution.
Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as possible.
We recommend taking clear photographs of the parcel and the item, including any visible damage to the packaging.
We will assess the issue and, where appropriate, arrange a replacement or refund in accordance with your consumer rights.
International Delivery
We currently offer delivery within the United Kingdom only.
International delivery may be introduced in the future. If international shipping becomes available, the applicable delivery options, costs and any relevant customs or import charges will be displayed at checkout.
Contact Us
If you have any questions about your order or delivery, please contact:
Stolen Dreams
Email: StolenDreamsLtd@gmail.com
Please include your order number when contacting us about an existing order.