We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stolendreamsltd@gmail.com. Please note that returns will need to be sent to the following address: 

RESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stolendreamsltd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stolendreamsltd@gmail.com.

Returns & Refunds

Last updated: 23 August 2026

At Stolen Dreams, we want you to be happy with your order. If something isn't right, we're here to help.

Returns

If you change your mind about an online order, you have the right to cancel within 14 days of receiving your order, without giving a reason.

After notifying us that you wish to cancel, you must send the item back within a further 14 days.

Returned items must be:

• Unworn and unused

• In their original condition

• Free from stains, makeup, perfume, odours or other signs of wear

• Returned with their original tags and packaging, where applicable

We may reduce your refund if an item has been handled beyond what is reasonably necessary to inspect it and its condition has been diminished.

Return Postage

For unwanted items, you are responsible for the cost of returning the item.

If your item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can help arrange the appropriate solution.

We recommend using a tracked delivery service when returning an item and keeping your proof of postage. Stolen Dreams cannot be responsible for returns that are lost in transit.

Refunds

Once we receive your returned item, we will inspect it and process your refund.

Refunds will be made to the original payment method.

Where you cancel an online order within your statutory cancellation period, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we will only refund the cost of standard delivery.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item, where appropriate

We will review the issue and, where applicable, arrange a replacement, repair or refund in accordance with your statutory consumer rights.

Nothing in this policy affects your legal rights as a consumer.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size or colour, please return your original item and place a new order.

How to Start a Return

To request a return, contact us at:

Email: Stolendreamsltd@gmail.com 

Please include your order number and let us know which item you would like to return.

We will then provide you with the information needed to complete your return.

Stolen Dreams

StolenDreamsLtd